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Studio Policy

BEHAVIOR AT THE PLAYROOM

Please respect your instructors and fellow students. Be inclusive and open minded.
No phone calls, texting or other phone activities during class.
No street shoes permitted in the studio.
We do not tolerate bullying or disrespecting of other students and their personal space.
Such behavior will result in you being removed from the studio, and you will no longer be able to take classes at The Playroom.

LATE POLICY

PLEASE DO NOT BE LATE.
You should be dressed and ready to start your session at the scheduled time. We suggest that you arrive at least 10 minutes before your class to avoid being late and/or lose your spot.
This is a safety issue, and we ask that you respect both our instructors and other students by showing up on time.

CANCELATION POLICY

At The Playroom we have a 4-hour cancelation policy. As long as you cancel more than 4 hours before your scheduled class, your class credit will be returned to your account and you will be able to schedule for a future date.
*All Members will be charged 50,- NoK each time they late cancel or 100,- at No-SHoW.
** Clip-card holder will lose 1. clip with both late cancel/no-show.

SIGN-UP POLICY

We love walk-ins, but to guarantee your spot in any class please reserve your spot in advance online if possible. Unfortunately any class with less than 3 participants is subject to cancelation as late as 2 hours prior to the scheduled start time due to low enrollment.

WAITLIST

When classes are full, you can sign up to the waitlist.
Our system will send you a notification when a spot opens up. First come, first served!

REFUNDS & TRANSFERS

All purchases are non-refundable and non-transferable. Once you purchase your classes/sessions/space rentals, make sure you know the expiration date and use all sessions before that date. We will not extend the expiration date. 

PICTURES & FILMING

Taking pictures and filming are not allowed during classes.
The instructor will give you permission in THE END of the class.
ALL PHOTO/VIDEO materiel being published MUST be credited:
@theplayroom.no #theplayroomoslo AND the instructor.

IDENTIFICATION

Upon arrival for your first visit, you are required to present identification to verify your age and identity. A photo will also be taken and added to your online account to ensure yours and everyone’s safety in the studio.

AGE LIMITATIONS

Anyone 16  and older can attend classes on our regular schedule; minors under 16 may only take private sessions scheduled with an instructor.
If you are under the age of 18, we require parental consent before you are permitted to take a class or schedule a private session, party or space rental. The parent or legal guardian must come to the studio with the minor, provide photo ID. This is for insurance and liability purposes. Feel free to sign up for class online ahead of time, but make sure any minors are accompanied by their parent when arriving at the studio for the first time. Make sure to arrive at least 15 minutes before your scheduled class or session start time.

PROPER ATTIRE

Please wear proper attire when training at our studio. Proper attire includes: pole and athletic wear such as shorts, sports bras or tank tops. No transparent material showing private areas.
No undergarments are allowed to be used in place of workout attire.

It is not allowed to change outfits inside the studio.
Note to self: Pole can be a very intimate activity, make sure you feel fresh and smell clean before entering class.

FOOD & BEVERAGES

Food and beverages, with the exception of bottled water, are not allowed in the dance studio. Please make sure to leave food and drinks in the locker room with your personal belongings. You are more than welcome to eat and re-charge in our lounge area.